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Most firms locally did not have specialist knowledge and simply said "scrap it". So would paying the fee for a visit from a Teffont engineer be worthwhile? I was encouraged by Teffont's willingness to check whether a spare part, if required, was available. It wasn't....but I was heartened by the impartial advice offered by Sarah James on the phone and decided to go ahead.
The engineer who called was punctual, friendly, thorough and realistic about the future of my printer. He did not talk down to me and he repaired and serviced the machine so that it works perfectly.
What I really liked was being able to talk to an adviser immediately on the phone, with a swift response by the engineer, efficient method of paying and most of all sensible advice about a future maintenance contract.
Money Well Spent
I am now seriously considering buying future printers and a digital projector from Teffont - their price seems very reasonable and the worry over future breakdowns is at least lessened compared with Staples, Currys etc. The personal approach worked wonders with me and I consider my money very well spent.
We seldom write such letters as this, but on this occasion we feel we wanted to let you know.
Teffont visited our community church today to repair our printer. We just wanted to write to say how impressed we were with the quality of service provided by your employee: Robert Ashely.
As ministers for over 15 years at a busy community church, we encounter, in a range of contexts, numerous professionals of varying quality. Robert ‘stood out’ as being extremely knowledgeable, skilled in his job and had an excellent manner.
Could you please pass on my thanks to your engineer or workshop manager who was on duty this morning at about 11am. I called and he gave me telephone assistance in removing the fuser unit so as to remove a label strip that was jamming the fuser. He made no charge for this service.
Please accept my thanks – I will contact you without hesitation next time I have a printer problem, and won’t hesitate to ask for a paid-for call-out for your engineer and will recommend you to my own clients.
Many thanks to your engineer, Roger Thornton, who fixed my printer in no time at all. Other companies couldn’t repair my printer and could only suggest lots of spare parts. You have helped.
Just want to confirm that we are now happy that the printer has been repaired and is now fully working since the engineers visit yesterday. Many thanks for your help and speedy service.
I'm pleased to be able to report that Steve was able to sort out the problem very easily today and was very professional offering additional help to make sure my system works well. Thank you Sarah. A very good service.
I just wanted to say a 'BIG' thank you for helping to sort out our printer problems.
Your engineer Rob attended our London office the other day he was great, very professional and helpful.
I am sorry it has taken me this long to say thank you, (I've been so busy). However, I wanted your team to know that we do appreciate all your efforts. Have a lovely day!
We have used other printer servicing companies before but I personally have found Teffont to be the most thorough company we have dealt with.
I would like to thank you for your superb service. I would recommend Teffont to other business users. Clear and fair pricing policy with superb customer service and friendly engineers. Thank you.
I am just e-mailing to say how grateful we are that you were able to get one of your engineers to our office to repair our printer. The gentleman that came was very thorough and after a lot of work managed to sort out the problem.
I am especially appreciative that you were able to get someone to our office by lunch time today.