Call us to get a free quote
0800 0186 222

Troubleshooting common Brother Printer, Fax and All-in-One Error Codes

If you Brother laser printer, fax machine or all-in-one printer has stopped working then it will probably be displaying an error message. These error messages are there to help you troubleshoot your Brother machines fault and can help us assist you in resolving the problem.

All Brother printers, fax machines and all-in-ones’  error messages are shown on their LCD display and show the word ‘error’, ‘error code’ or ‘machine error’ followed by an action (for example ‘Replace Laser Unit’) or an alphanumeric code. The alphanumeric code is used by looking up the relevant description in the user manual.

We’ve put together what we think are the most common Brother error codes with an explanation of what they mean and what to do. We hope that you find it helpful, but if you’re still stuck then use our price finder to discover the cost to repair your machine.

Error: E50

Error Code:

Malfunction of fuser unit: The fuser unit is the part in the machine that gets hot to bond the print onto the paper. The printer has detected that there is a problem with the temperature, too hot or not heating up enough.

Explanation:

Switch the machine off for 5 minutes and then back on again. Leave the machine for 10 minutes and it may recover. If fault persists, the fuser unit will need replacing.

What to do:

Error: E51

Error Code:

Malfunction of laser unit: The laser unit is the part of the printer that writes the information on the drum surface. The error code means that the laser beam is not being detected.

Explanation:

Switch the printer off and back on again. If error persists then the laser safety flap may be defective or the laser unit may need replacing.

What to do:

Error: E52

Error Code:

Malfunction of laser motor: The laser unit is the part of the printer that writes the information onto the drum surface. Within the laser unit is a spinning mirror and the motor that drives it is faulty.

Explanation:

Switch the printer off and back on again. If error persists then the laser unit will need replacing.

What to do:

Error: E54

Error Code:

Malfunction of main motor: The main motor drives the main gear train, which in turn drives all the printing functions, and the printer has detected a problem with this.

Explanation:

Switch the printer off and back on again. If the error persists try turning on the printer without the toner unit in it and see if the motor now turns. If it does then replace the toner unit but if error persists the main motor will need replacing.

What to do:

Error: E60

Error Code:

Malfunction of fan: The printer has four cooling fans and a fault has been detected in one of them.

Explanation:

Switch the printer off and back on again. If error persists you will need an engineer to determine which fan is faulty and replace it.

What to do:

Error: Replace PF Kit

Error Code:

This means that the paper pick-up rollers and separation pads have reached the end of their expected life cycle

Explanation:

When the paper feed kit needs replacing the printer may start to experience paper jams. You will need an engineer to replace these.

What to do:

Error: Replace Fuser Unit

Error Code:

This means that the fuser unit has reached the end of its expected life cycle.

Explanation:

When the fuser unit becomes worn it can cause poor quality print and paper jams. You will need an engineer to replace the fuser unit.

What to do:

Error: Replace Laser Unit

Error Code:

This means that the laser unit has reached the end of its expected life cycle.

Explanation:

When the laser unit becomes worn it can cause a deterioration in the print quality. You will need an engineer to replace the laser unit.

What to do:

Error: Clean Drum Unit

Error Code:

This means that the printer has detected dust or loose toner around the drum unit.

Explanation:

Remove toner unit and clean off any dost or toner from the unit. There is a blue tab at the front of the drum unit. Slide this from side to side making sure to return it to its' home position and reinsert it into the machine. If message persists, replace drum unit.

What to do:

Error Code: 20, 21, 22, 23

Error Code:

Laser Diode Failure: The laser diodes write the information to be printed onto the drum surfaces and one of them has failed.

Explanation:

Switch the machine off and back on again. If the error code persists the laser unit will need replacing.

What to do:

Error Code: 31

Error Code:

Density sensor failure: The print density is checked by a sensor looking at samples of toner placed on the belt.

Explanation:

Switch machine off and back on again. If the error persists you will need an engineer to determine if the sensor or belt is faulty.

What to do:

Error Code: 32

Error Code:

Density sensor shutter failure.

Explanation:

The density sensor has a protective shutter to keep dust and loose toner off it. This can become defective and an engineer will be required to correct this.

What to do:

Error Code: 50

Error Code:

Replace Drum Unit: The drum unit has printed the amount of pages specified for its life cycle.

Explanation:

The drum unit needs replacing and the drum life counter resetting.

What to do:

Error Code: 51

Error Code:

Replace MP tray feed kit: the feed roller and retard pad for the manual feed tray have reached the end of their life cycle.

Explanation:

You may have experienced some paper feed problems from the mp tray. This is because the feed roller kit needs replacing and the counter needs resetting.

What to do:

Error Code: 52

Error Code:

Replace Tray 1 Feed Kit: The feed roller and retard pad for the main paper tray has reached the end of their life cycle

Explanation:

Worn rollers can cause feed problems and paper jams. the tray 1 paper feed kit needs replacing and the counter resetting.

What to do:

Error Code: 54

Error Code:

replace fuser unit: The fuser unit has reached the end of it's life cycle.

Explanation:

Worn fuser units can cause poor quality print paper jams. The fuser unit needs replacing and the counter resetting.

What to do:

Error Code: 55

Error Code:

Replace laser unit: The laser unit has reached the end of it's life cycle.

Explanation:

Worn laser units can cause poor quality print. The laser unit needs replacing and the counter resetting.

What to do:

Error Code: 57

Error Code:

Paper Jam in the Duplex Unit: The paper has jammed while double sided printing.

Explanation:

Check for paper in the duplex unit and remove. If problem persists, the rollers in the duplex unit may need replacing or the duplex switch solenoid may be faulty.

What to do:

Error Code: 5E

Error Code:

Replace the belt unit: The transfer belt has reached the end of it's life cycle.

Explanation:

Worn transfer belts can cause poor quality print and paper jams. The belt should be replaced end the counter reset.

What to do:

Error Code: 68, 69, 6A, 6B, 6C, 6D, 6E, 6F

Error Code:

Fuser Unit Failure: These codes all apply to the fuser unit. Too hot, not hot enough, not heating up at all.

Explanation:

Switch the printer off and back on again. If the error still persists, the fuser unit will need replacing.

What to do:

Error Code: 7D

Error Code:

Dirt on the Drum Unit: The printer is detecting that there is dust in the drum area of the machine.

Explanation:

Follow the drum area cleaning section in the user guide. If the error remains then you will need an engineer to do more in-depth cleaning.

What to do:

Error Code: CF

Error Code:

Waste Toner Box Full: While printing the machine generates a quantity of waste toner. This is collected in a container which is now full.

Explanation:

Follow the waste toner box replacement section in the user guide. If it is still indicating that the new box is full, the waste toner sensor may be faulty.

What to do:

Error: 57

Error Code:

Duplex Error: An error has been detected while printing a double sided document.

Explanation:

Check for debris or torn paper in the duplex unit. If nothing is found, the duplex unit may need servicing.

What to do:

Error: 59

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the printer toner onto the paper and the printer is detecting a problem with the temperature.

Explanation:

Switch the machine off / on. If error persists then the fuser will need replacing.

What to do:

Error: 60

Error Code:

Eject Tray Error: The eject tray has a sensor to tell it when the tray is full of printed documents.

Explanation:

Remove paper from exit tray. If error persists, the eject sensor may need replacing.

What to do:

Error: 68

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print onto the page and the machine is detecting a temperature problem.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser unit will need replacing.

What to do:

Error: 69

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print onto the page and a problem with the temperature is being detected.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser assembly will need replacing.

What to do:

Error: 6E

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print onto the page and the machine is detecting heat problems.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser will need replacing.

What to do:

Error: 71

Error Code:

Laser Error: The laser unit is the part of the machine that writes the information onto the drum surface and the machine is detecting a problem with it. This relates to the scanner motor.

Explanation:

Switch the machine off and back on again. If the problem persists then the laser will need replacing.

What to do:

Error: 72

Error Code:

Laser Error: The laser unit is the part of the machine that writes the information onto the drum surface and is cannot detect the Beam Detect signal.

Explanation:

Switch the machine off and back on again. If the error persists then the laser will need replacing.

What to do:

Error: 74

Error Code:

Toner Error: The machine is detecting that it is out of toner.

Explanation:

Replace the toner unit. If error persists then the toner sensor may be faulty.

What to do:

Error: 76

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print onto the page and the printer is detecting a problem with the temperature.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser will need replacing.

What to do:

Error: 78

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and fixes the print onto the page and the machine is detecting a problem with the temperature.

Explanation:

Switch the machine off and back on again. If the error persists, then the fuser unit will need replacing.

What to do:

Error: 83

Error Code:

Paper Feed Error: The paper sensors have detected a paper jam inside the machine.

Explanation:

Check paper path for debris or torn paper and carefully remove anything found. If nothing is found, then there may be a problem with the paper sensors.

What to do:

Error: 84

Error Code:

Paper Feed Error: A paper jam has been detect in the body of the machine.

Explanation:

Check the paper path is clear of obstructions. If nothing is found, then there may be a problem with the paper sensors.

What to do:

Error: 88

Error Code:

Paper Feed Error: The machine is detecting a paper jam in the recording paper path.

Explanation:

Check paper path for debris or torn paper. If nothing is found, then there may be a problem with the paper sensors.

What to do:

Error Code test: 20, 21, 22, 23

Error Code:

Laser Diode Failure: The laser diodes write the information to be printed onto the surface of the drums. One of these has become faulty.

Explanation:

Switch the machine off and back on again. If the error code persists, the laser unit will need replacing

What to do:

Error Code: 31

Error Code:

Density Sensor Failure: The print density is checked by a sensor looking at samples of toner on the belt. The sensor is detecting a problem.

Explanation:

Switch the machine off and back on again. If the error persists, you will need an engineer to determine whether the sensor or the belt is faulty.

What to do:

Error Code: 32

Error Code:

Density Sensor Shutter Failure: The density sensor has a protective cover that is operated by a solenoid. This has become defective.

Explanation:

Switch the machine off and back on again. If the error persists, you will need an engineer to correct this.

What to do:

Error Code: 50

Error Code:

Replace Drum Unit: The drum unit has printed the specified number of pages for its life cycle.

Explanation:

Worn drum units effect the print quality. The drum unit needs replacing and the life counter resetting.

What to do:

Error Code: 51

Error Code:

Replace MP Tray feed kit: The feed roller and retard pad for the manual feed tray have reach the end of their specified life cycle.

Explanation:

Worn rollers can cause paper feed problems and jams.The MP tray roller kit will need replacing and the life counter resetting.

What to do:

Error Code: 52

Error Code:

Replace Tray 1 Feed Kit: The feed rollers and retard pad for the main paper tray have reached the end of their specified life cycle.

Explanation:

Worn rollers can cause paper feed problems and jams. The feed roller kit will need replacing and the life counter resetting.

What to do:

Error Code: 54

Error Code:

Replace Fuser Unit: The fuser unit has reached the end of its specified life cycle.

Explanation:

Worn fuser units can cause poor quality print and paper jams. The fuser unit needs replacing and the life counter resetting.

What to do:

Error Code: 55

Error Code:

Replace Laser Unit: The laser unit has reached the end of its specified life cycle.

Explanation:

Worn laser units can cause poor quality print and the printer to fail. The laser unit needs replacing and the life counter resetting.

What to do:

Error Code: 57

Error Code:

Paper Jam in Duplex: A paper jam has occurred in the unit that turns the page for double sided printing.

Explanation:

Check for paper in the duplex unit and carefully remove any paper. If the problem persists the duplex unit will need servicing.

What to do:

Error Code: 5E

Error Code:

Replace the Belt Unit: The transfer belt has reached the end of its specified life cycle.

Explanation:

Worn or torn transfer belts can cause poor quality print and paper jams. The belt needs replacing and the life counter resetting.

What to do:

Error Code: 68, 69, 6A, 6B, 6C, 6D, 6E, 6F

Error Code:

Fuser Unit Failure: These codes all apply to the fuser unit. Too hot, not hot enough or not heating up at all.

Explanation:

Switch the printer off and back on again. If the error persists, the fuser unit will need changing.

What to do:

Error Code: 7D

Error Code:

Dirt on Drum Unit: The printer is detecting contamination in the drum unit area.

Explanation:

Follow the drum area cleaning section in the user guide. If the error persists an engineer will be required to do more in-depth cleaning.

What to do:

Error Code: CF

Error Code:

Waste Toner Box Full: While printing the printer creates a quantity of waste toner. This waste toner is collected in a waste toner unit which is now full.

Explanation:

Follow the waste toner box replacement section in the user guide. If error persists, then the waste toner sensor may be faulty.

What to do:

Error Code: A2

Error Code:

Sending Document is too long: When sending a fax, the document sensors have detected that the outgoing fax is too long.

Explanation:

Check that the document is not skidding in the reader section of the machine. If it is then the feed rollers and separation pad will need changing.

What to do:

Error Code: A3

Error Code:

Sending Document Jam: When sending a fax, the machine has detected a jam in the document feeder area.

Explanation:

Check for debris in the document feeder area. If nothing is found, the feed rollers or document sensors may be defective.

What to do:

Error Code: A5

Error Code:

Scanning Error: When a fax is being sent the machine detects an error with the scanning unit.

Explanation:

Switch the machine off and back on again. If the error persists, then the scanner unit will need replacing.

What to do:

Error Code: B9

Error Code:

Scanning Light Error: When a document is being scanned the machine detects a problem with the scanner unit light.

Explanation:

Switch the machine off and back on again. If the scan lamp does not come on, then the scanner unit will need replacing

What to do:

Machine Error: 30, 31, 32, 33, 34, 35, 36, 37, 38

Error Code:

Carriage Unit Travel Errors: The machine is detecting an error with the movement of the printhead.

Explanation:

Check for obstuctions in the printhead area. If nothing is found, an engineer will be needed to determine the cause.

What to do:

Machine Error: 41

Error Code:

Printhead Error: The machine has detected a problem with the functioning of the printhead.

Explanation:

An engineer will be required to replace the faulty printhead.

What to do:

Machine Error: 46

Error Code:

Waste Ink Error: The machine produces a quantity of waste ink while printing and cleaning. This is collected in a waste ink tank and this has become full.

Explanation:

An engineer wil be required to replace the waste ink box and reset the waste ink counter.

What to do:

Machine Error: 50, 51, 52

Error Code:

Purge Unit Error: The purge unit is used to clean and prime the printhead. The machine has detected a problem with this unit.

Explanation:

An engineer will be required to replace the faulty purge unit.

What to do:

Machine Error: 82

Error Code:

Paper Feed Error: The machine has detected an error when trying to feed the recording paper.

Explanation:

Remove paper tray and reseat paper. Also look for debris in paper feed path. If error persists, then the paper pick-up rollers may need replacing or the paper path need cleaning.

What to do:

Machine Error: 83

Error Code:

Paper Jam Error: The machine thinks there is paper jammed in the feed path.

Explanation:

Remove paper tray and look for jammed paper. Open the body of the printer and check for jammed paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: 84

Error Code:

Paper Jam Error: The paper sensors have detected a paper jam in its feed path.

Explanation:

Remove paper tray and look for paper in path. Open the body of the printer and look for jammed paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: 88

Error Code:

Paper Jam Error: The machine has detected a paper jam in its feed path.

Explanation:

Remove paper tray and look for paper in path. Open the body of the printer and check for jammed paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: A2

Error Code:

Document Jam: The machine has detected a problem with a page in the automatic document feeder.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check path for obstuctions and remove any foreign materials. If error persists then the rollers and seperation pad may need changing.

What to do:

Machine Error: A3

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the document feeder.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check feeder path for obstuctions and remove any foreign materials. If error persists then the rollers and seperation pad may need changing.

What to do:

Machine Error: A5

Error Code:

Scanner Error: The scanner is the device that reads the outgoing documents and the machine is detecting a problem with this.

Explanation:

Switch the machine off and back on again. If the error persists then the scanner unit may need replacing.

What to do:

Machine Error: DF

Error Code:

Modem Error: The modem is the device used to communicate with other fax machines. An error has been detected while trying to send / receive a fax.

Explanation:

Switch the machine off and back on again. If the error persists then an engineer will be required to determine the cause if it.

What to do:

Machine Error: 26. 27, 28, 29

Error Code:

Ink Cartridge Detection Error: The machine cannot detect one of the ink cartridges.

Explanation:

Replace the ink cartridges. If the error persisits, the ink loader unit may need attention.

What to do:

Machine Error: 71

Error Code:

Polygon mirror error: The polygon mirror is part of the laser unit. It spins at high speed driven by its' own motor. This motor may be faulty.

Explanation:

Switch the machine off / on. If fault does not clear, the laser unit will need replacing

What to do:

Machine Error: 72

Error Code:

Beam detect error: The laser unit produces a beam to write the information onto the drum surface. The machine cannot detect this beam

Explanation:

Switch the fax machine off and back on again. If fault persists you will need a new laser unit.

What to do:

Machine Error: 76

Error Code:

Heater harness error: This error refers to the fuser unit. This is the part of the machine that uses high temperature to bond the print onto the page. The machine is detecting an electrical problem with the fuser.

Explanation:

Switch the fax machine off and back on again. If fault persists you will need a new fuser unit.

What to do:

Machine Error: 78

Error Code:

Heater thermistor error: The heater thermistor controls the temperature of the fuser unit and the machine is detecting a problem with this.

Explanation:

Switch the fax machine off and back on again. If problem persists you will need a new fuser unit.

What to do:

Machine Error: 7A

Error Code:

Main motor error: The main motor drives all the main components of the printer section of the Fax machine. A problem has been with the timing of the main motor drive.

Explanation:

Switch the fax machine off and back on again. If problem persists the main motor may need replacing.

What to do:

Machine Error: 7D

Error Code:

Drum unit error: The Fax machine prints using a drum unit. The drum unit is supplied with a high voltage and a leakage is being detected.

Explanation:

Replace drum unit. If error persists the printer unit will need cleaning out and the contacts checked.

What to do:

Machine Error: 82

Error Code:

Paper feed error: The Fax machine is not picking the paper up from the paper tray.

Explanation:

Check the quality of the paper and reseat it in the paper tray. If error persists the pick-up rollers or solenoid may need replacing.

What to do:

Machine Error: 84

Error Code:

Paper jam error: The Fax machine has detected paper jammed in the paper path.

Explanation:

Remove the drum unit and look for paper in the paper path. Remove any jammed paper carefully so as not to tear it. If error persists, an engineer will be required to locate the cause.

What to do:

Machine Error: A2

Error Code:

Sending document error: The Fax machine has detected a problem with a document you are trying to send.The document appears to be too long to be scanned.

Explanation:

Check the send paper path for debris and remove anything that may be stopping the document from travelling smoothly. If error persists the document feed rollers or separation pad may need replacing.

What to do:

Machine Error: A3

Error Code:

Sending document detect error: A document has been placed on the Fax machine to be sent but the machine has not recognised that it is there.

Explanation:

Reseat the document on the feeder and see if it is now recognised. If it is not then the paper sensor may be faulty.

What to do:

Machine Error: A9

Error Code:

Scanning error: This is a problem with the unit that reads the out-going information

Explanation:

Switch the fax machine off and back on again. If error persists the scanner unit will need replacing.

What to do:

Machine Error: D5

Error Code:

Communication error: The Fax machine is detecting an error while trying to send or receive a document.

Explanation:

Check that the machine is connected to a telephone line and that the line is live. If error persists the modem in the fax machine may have gone faulty.

What to do:

Machine Error: 85

Error Code:

Ink Ribbon Error: The machine is detecting a problem with the ribbon used to print documents.

Explanation:

Check ribbon is seated correctly and that it is not torn. If error persists then an engineer will be required to check the sensors.

What to do:

Machine Error: 8A

Error Code:

Printhead Error: The machine has detected a problem with the thermal head that is used to print the information on the recording paper.

Explanation:

Check the printhead to see if anything is stuck to it. If nothing is found the printhead may need replacing.

What to do:

Machine Error: 8B

Error Code:

Printhead Error: The machine has detected that the thermal printhead is overheating.

Explanation:

Switch the machine off and back on again. If the error persists the printhead will need replacing.

What to do:

Machine Error: A2

Error Code:

Document Feed Error: The machine has detected a problem when transmitting a document. It is saying that the document is too long to be scanned.

Explanation:

Check the document is not too long and that it is not skidding or being blocked. If error persists, then the document feed rollers may need replacing

What to do:

Machine Error: A7

Error Code:

Document Feed Error: The machine has detected a problem when transmitting a document. It is saying that the time taken to scan the document is excessive.

Explanation:

Check to see if the document is skidding in the document feed path, or if there is anything blocking the path. If the error persists, then the document feed rollers may need replacing.

What to do:

Machine Error: B9

Error Code:

Scanner Error: The scanner unit reads the information on the outgoing document and a problem with its light intensity has been detected.

Explanation:

Switch the machine off and back on again. If the error persists the scanner unit will need replacing.

What to do:

Machine Error: 8203

Error Code:

Recording Paper Jam: The recording paper sensors are detecting paper in the paper path which has most likely caused a jam.

Explanation:

Check the paper path and gently remove any trapped paper. If error still occurs, you will need an engineer to check the parts of the machine not accessible.

What to do:

Machine Error: 8303

Error Code:

Recording Paper Jam: The recording paper sensors are detecting paper in the paper path.

Explanation:

Check the paper path and gently remove any trapped paper. If error persists, then the paper sensors may be faulty.

What to do:

Machine Error: 8809

Error Code:

Recording Paper Jam: The paper sensor has detected paper in the path before stating the paper feed.

Explanation:

Check the paper path and gently remove any trapped paper. If nothing is found in the paper path, then you will need an engineer to check the sensors.

What to do:

Machine Error: 880B

Error Code:

Recording Paper Jam: The paper registration sensor has sensed paper in the path when the power is on of the control panel assembly has been open/closed.

Explanation:

Check the paper path and gently remove any trapped paper. If nothing is found in the paper path, then the paper sensors may be faulty.

What to do:

Machine Error: 30, 31, 32, 33, 34, 35, 36, 37, 38

Error Code:

Carriage Unit Travel Errors: The machine is detecting an error with the movement of the printhead.

Explanation:

Check for obstructions in the printhead area. If nothing is found, an engineer will be needed to determine the cause.

What to do:

Machine Error: 41

Error Code:

Printhead Error: The machine has detected a problem with the functioning of the printhead.

Explanation:

An engineer will be required to replace the faulty printhead.

What to do:

Machine Error: 46

Error Code:

Waste Ink Error: The machine produces a quantity of waste ink while printing and cleaning. This is collected in a waste ink tank and this has become full.

Explanation:

An engineer will be required to replace the waste ink box and reset the waste ink counter.

What to do:

Machine Error: 50, 51, 52

Error Code:

Purge Unit Error: The purge unit is used to clean and prime the printhead. The machine has detected a problem with this unit.

Explanation:

An engineer will be required to replace the faulty purge unit.

What to do:

Machine Error: 82

Error Code:

Paper Feed Error: The machine has detected an error when trying to feed the recording paper.

Explanation:

Remove paper tray and reseat paper. Also look for debris in paper feed path. If error persists, then the paper pick-up rollers may need replacing or the paper path need cleaning.

What to do:

Machine Error: 83

Error Code:

Paper Jam Error: The machine has retried to pull in the paper but failed.

Explanation:

Remove paper tray and look for jammed paper in path. Open the body of the printer and check for jammed paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: 84

Error Code:

Paper Jam Error: The paper width indicator or registration has detected a paper jam.

Explanation:

Remove paper tray and look for paper in path. Check for paper in the body of the printer. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: 88

Error Code:

Paper Jam Error: The machine has detected a paper jam in its feed path.

Explanation:

Look for paper in the paper path. Open the body of the printer and check for jammed paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: A2

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the document feeder, possibly taking too long to scan.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check feed path and remove any foreign materials. If error persists then the rollers and separation pad may need changing.

What to do:

Machine Error: A3

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the document feeder.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check feeder path for obstructions and remove any foreign materials. If error persists then the rollers and separation pad may need changing.

What to do:

Machine Error: A5

Error Code:

Scanner Error: The scanner is the device that reads the outgoing documents and the machine is detecting a problem with this.

Explanation:

Switch the machine off and back on again. If the error persists then the scanner unit may need replacing.

What to do:

Machine Error: DF

Error Code:

Modem Error: The modem is the device used to communicate with other fax machines. An error has been detected while trying to send / receive a fax.

Explanation:

Switch the machine off and back on again. If the error persists then an engineer will be required to determine the cause if it.

What to do:

Machine Error: 26, 27, 28, 29

Error Code:

Ink Cartridge Detection Error: The machine cannot detect one of the ink cartridges.

Explanation:

Replace the ink cartridges. If the error persists, the ink loader unit may need attention.

What to do:

Get a repair or maintenance quote in 5 easy steps...
step 1
step 1
choose your
brother printer


Choose a printer family

Printer Family

step 2
choose your
brother model
step 2

Choose your
Brother Model

step 3
tell us your
postcode
step 3

Tell us your
Postcode

step 4
get your
price
step 4

Get your
price

step 5
get in touch
with us
step 5

Get in touch
with us

© Brother Printer Repairs 2017

All Rights Reserved all 3rd party trademarks acknowledged.