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Multi-functional faqs

Brother Multifunctional Printer Repairs

Q. How much will my Brother {FAMILY} all-in-one printer repair cost?

A. To find out how much it will cost to repair your Brother {FAMILY} enter your postcode into our price finder. This will give you your basic repair price plus options to include all parts and add 12 months all inclusive maintenance.

Q. What does the basic repair include?

A. Our basic repair covers your engineer call out to your home or work and includes all labour; even if a return visit is needed. Parts aren’t included in our basic repair and are instead charged for separately. If you would like to include all parts for a fixed price you can choose this option.

Q. If I choose to include all parts for a fixed price does this cover everything?

A. The fixed price covers any parts needed to repair your {FAMILY} multifunctional printer excluding consumables. Consumables are items that you are expected to replace in the normal course of using your printer, for example: inks, toners, drums and fusing units. We will provide all other items, including feed rollers, within the fixed price.

Q. Will my engineer be local?

A. Quite possibly. We have experienced Brother all-in-one printer engineers within one hour’s travel of most places throughout the UK.

Q. Is the repair guaranteed? What happens if my Brother {FAMILY} has the same fault again?

A. Yes, your {FAMILY} printer repair comes with a 30 day guarantee. Should the same fault reoccur within this time we will provide you with a call out completely free of charge.

Q. Could it be more cost effective to replace my Brother {FAMILY} than repair it?

A. Yes it could be which is why we provide a fixed price multifunctional Brother printer repair service. We want you to make an informed decision, where you can take into account the value of the toners or inks in your existing machine and our repair compared with the purchase and installation price of a new machine.

Brother multifunctional printer maintenance agreement servicing

Q. Do I have truly unlimited call-outs?

A. Yes you do. We’re confident that our Brother {FAMILY} all-in-one printer service standards mean that your printer will run smoothly between visits, but if it does have a problem we’re always here to help.

Q. All non-consumable parts are included, what does this mean?

A. Your multifunctional Brother {FAMILY} has parts that normally need replacing during its use, such as: toners, drums and fusing units - these are all consumable parts. Non-consumable parts essentially cover everything else, such as: circuit boards and power supplies. We will provide your printer with all non-consumable parts, completely free of charge, including feed rollers.

Q. Can I take out a maintenance contract if my Brother {FAMILY} isn’t working?

A. We need to repair your printer to bring it up to fully working condition before we can offer you a maintenance agreement. However, if we have repaired your printer we’re happy to provide a discount compared to our normal maintenance agreement price.

Q. What happens if I replace my Brother {FAMILY} with a new all-in-one printer?

A. If you replace your printer with a similar model from us then we’ll transfer and extend the standard warranty with your remaining Brother maintenance contract balance.

If you have any other questions then please contact us.

Our Customers

Areas we cover

Avon, Bedfordshire, Berkshire, Borders, Buckinghamshire, Cambridgeshire, Central, Cheshire, Cleveland, Clwyd, Cornwall, County Antrim, County Armagh, County Down, County Fermanagh, County Londonderry, County Tyrone, Cumbria, Derbyshire, Devon, Dorset, Dumfries and Galloway, Durham, Dyfed, East Sussex, Essex, Fife, Gloucestershire, Grampian, Greater Manchester, Gwent, Gwynedd County, Hampshire, Herefordshire, Hertfordshire, Highlands and Islands, Humberside, Isle of Wight, Kent, Lancashire, Leicestershire, Lincolnshire, Lothian, Merseyside, Mid Glamorgan, Norfolk, North Yorkshire, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Powys, Rutland, Shropshire, Somerset, South Glamorgan, South Yorkshire, Staffordshire, Strathclyde, Suffolk, Surrey, Tayside, Tyne and Wear, Warwickshire, West Glamorgan, West Midlands, West Sussex, West Yorkshire, Wiltshire and Worcestershire

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