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Brother HL-4000CN repair, maintenance and servicing

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Brother Just-Printers HL-4000CN error codes and repair

HL-4000CN printer repair.

If your Brother HL-4000CN printer has a fault and needs repairing, our local Brother printer engineers are on hand to help and troubleshoot. Brother HL-4000CN error codes can often help us quickly diagnose your Brother printer problems, helping to repair it quickly. If your HL-4000CN needs fixing then by giving us as much detail as possible we’ll get you printing again in no time.

Select your printer from our price finder to discover the cost to repair or maintain your Brother HL-4000CN printer.  Our standard price includes your call out and all labour; even if a return visit is required. You can also include all parts for a fixed amount, providing you with a guaranteed fixed price repair for your Brother HL-4000CN.

Most firms locally did not have specialist knowledge and simply said 'Scrap it'.
Julian Wilde, Secretary Registered Charity
As ministers for over 15 years at a busy community church'
Rev Matthew & Rev Christine Wright Alsager Community Church
He made no charge for this service.
Kenneth Spencer KA Spencer Software
Other companies couldn't repair my printer and could only suggest lots of spare parts.
Mahon & Co Ltd
help and speedy service.
Alison Trapnell (I.T. Administrator) The Book People
...offering additional help to make sure my system works well.
David Myers

Common Brother Just-Printers (HL-4000CN) Error Codes & Problems

Error Code: 20, 21, 22, 23

Error Code:

Laser Diode Failure: The laser diodes write the information to be printed onto the drum surfaces and one of them has failed.

Explanation:

Switch the machine off and back on again. If the error code persists the laser unit will need replacing.

What to do:

Error Code: 31

Error Code:

Density sensor failure: The print density is checked by a sensor looking at samples of toner placed on the belt.

Explanation:

Switch machine off and back on again. If the error persists you will need an engineer to determine if the sensor or belt is faulty.

What to do:

Error Code: 32

Error Code:

Density sensor shutter failure.

Explanation:

The density sensor has a protective shutter to keep dust and loose toner off it. This can become defective and an engineer will be required to correct this.

What to do:

Error Code: 50

Error Code:

Replace Drum Unit: The drum unit has printed the amount of pages specified for its life cycle.

Explanation:

The drum unit needs replacing and the drum life counter resetting.

What to do:

Error Code: 51

Error Code:

Replace MP tray feed kit: the feed roller and retard pad for the manual feed tray have reached the end of their life cycle.

Explanation:

You may have experienced some paper feed problems from the mp tray. This is because the feed roller kit needs replacing and the counter needs resetting.

What to do:

Error Code: 52

Error Code:

Replace Tray 1 Feed Kit: The feed roller and retard pad for the main paper tray has reached the end of their life cycle

Explanation:

Worn rollers can cause feed problems and paper jams. the tray 1 paper feed kit needs replacing and the counter resetting.

What to do:

Error Code: 54

Error Code:

replace fuser unit: The fuser unit has reached the end of it's life cycle.

Explanation:

Worn fuser units can cause poor quality print paper jams. The fuser unit needs replacing and the counter resetting.

What to do:

Error Code: 55

Error Code:

Replace laser unit: The laser unit has reached the end of it's life cycle.

Explanation:

Worn laser units can cause poor quality print. The laser unit needs replacing and the counter resetting.

What to do:

Error Code: 57

Error Code:

Paper Jam in the Duplex Unit: The paper has jammed while double sided printing.

Explanation:

Check for paper in the duplex unit and remove. If problem persists, the rollers in the duplex unit may need replacing or the duplex switch solenoid may be faulty.

What to do:

Error Code: 5E

Error Code:

Replace the belt unit: The transfer belt has reached the end of it's life cycle.

Explanation:

Worn transfer belts can cause poor quality print and paper jams. The belt should be replaced end the counter reset.

What to do:

Error Code: 68, 69, 6A, 6B, 6C, 6D, 6E, 6F

Error Code:

Fuser Unit Failure: These codes all apply to the fuser unit. Too hot, not hot enough, not heating up at all.

Explanation:

Switch the printer off and back on again. If the error still persists, the fuser unit will need replacing.

What to do:

Error Code: 7D

Error Code:

Dirt on the Drum Unit: The printer is detecting that there is dust in the drum area of the machine.

Explanation:

Follow the drum area cleaning section in the user guide. If the error remains then you will need an engineer to do more in-depth cleaning.

What to do:

Error Code: CF

Error Code:

Waste Toner Box Full: While printing the machine generates a quantity of waste toner. This is collected in a container which is now full.

Explanation:

Follow the waste toner box replacement section in the user guide. If it is still indicating that the new box is full, the waste toner sensor may be faulty.

What to do:

Brother Printer Repairs

Q. How much will my Brother HL-4000CN printer repair cost?

A. To find out how much it will cost to repair your Brother HL-4000CN enter your postcode into our price finder. This will give you your basic repair price plus options to include all parts and add 12 months all inclusive maintenance.

Q. What does the basic repair include?

A. Our basic repair covers your engineer call out to your home or work and includes all labour; even if a return visit is needed. Parts aren’t included in our basic repair and are instead charged for separately. If you would like to include all parts for a fixed price you can choose this option.

Q. If I choose to include all parts for a fixed price does this cover everything?

A. The fixed price covers any parts needed to repair your HL-4000CN printer excluding consumables. Consumables are items that you are expected to replace in the normal course of using your printer, for example: toners, drums and fusing units. We will provide all other items, including feed rollers, within the fixed price.

Q. Will my engineer be local?

A. Quite possibly. We have experienced Brother printer engineers within one hour’s travel of most places throughout the UK.

Q. Is the repair guaranteed? What happens if my Brother HL-4000CN has the same fault again?

A. Yes, your HL-4000CN printer repair comes with a 30 day guarantee. Should the same fault reoccur within this time we will provide you with a call out completely free of charge.

Q. Could it be more cost effective to replace my Brother HL-4000CN than repair it?

A. Yes it could be which is why we provide a fixed price Brother printer repair service. We want you to make an informed decision, where you can take into account the value of the toners in your existing machine and our repair compared with the purchase and installation price of a new machine.

Brother printer maintenance agreement servicing

Q. Do I have truly unlimited call-outs?

A. Yes you do. We’re confident that our Brother HL-4000CN printer service standards mean that your printer will run smoothly between visits, but if it does have a problem we’re always here to help.

Q. All non-consumable parts are included, what does this mean?

A. Your Brother HL-4000CN has parts that normally need replacing during its use, such as: toners, drums and fusing units - these are all consumable parts. Non-consumable parts essentially cover everything else, such as: circuit boards and power supplies. We will provide your printer with all non-consumable parts, completely free of charge, including feed rollers.

Q. Can I take out a maintenance contract if my Brother HL-4000CN isn’t working?

A. We need to repair your printer to bring it up to fully working condition before we can offer you a maintenance agreement. However, if we have repaired your printer we’re happy to provide a discount compared to our normal maintenance agreement price.

Q. What happens if I replace my Brother HL-4000CN with a new printer?

A. If you replace your printer with a similar model from us then we’ll transfer and extend the standard warranty with your remaining Brother maintenance contract balance.

If you have any other questions then please contact us.

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