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Brother Fax-machines FAX-8350P error codes and repair

FAX-8350P printer repair.

If you’re looking for a fax repair company to help fix your Brother FAX-8350P, then you’ve found the right place. Our experienced Brother fax engineers are familiar with all Brother fax machine error codes, problems and issues and will help troubleshoot and repair your Brother FAX-8350P fault; getting you faxing again in no time.

Select your fax machine from our price finder to discover the cost to repair or maintain your Brother FAX-8350P fax.  Our standard price includes your call out and all labour; even if a return visit is required. You can also include all parts for a fixed amount, providing you with a guaranteed fixed price repair for your Brother FAX-8350P.

Most firms locally did not have specialist knowledge and simply said 'Scrap it'.
Julian Wilde, Secretary Registered Charity
As ministers for over 15 years at a busy community church'
Rev Matthew & Rev Christine Wright Alsager Community Church
He made no charge for this service.
Kenneth Spencer KA Spencer Software
Other companies couldn't repair my printer and could only suggest lots of spare parts.
Mahon & Co Ltd
help and speedy service.
Alison Trapnell (I.T. Administrator) The Book People
...offering additional help to make sure my system works well.
David Myers

Common Brother Fax-machines (FAX-8350P) Error Codes & Problems

Machine Error: 71

Error Code:

Polygon mirror error: The polygon mirror is part of the laser unit. It spins at high speed driven by its' own motor. This motor may be faulty.

Explanation:

Switch the machine off / on. If fault does not clear, the laser unit will need replacing

What to do:

Machine Error: 72

Error Code:

Beam detect error: The laser unit produces a beam to write the information onto the drum surface. The machine cannot detect this beam

Explanation:

Switch the fax machine off and back on again. If fault persists you will need a new laser unit.

What to do:

Machine Error: 76

Error Code:

Heater harness error: This error refers to the fuser unit. This is the part of the machine that uses high temperature to bond the print onto the page. The machine is detecting an electrical problem with the fuser.

Explanation:

Switch the fax machine off and back on again. If fault persists you will need a new fuser unit.

What to do:

Machine Error: 78

Error Code:

Heater thermistor error: The heater thermistor controls the temperature of the fuser unit and the machine is detecting a problem with this.

Explanation:

Switch the fax machine off and back on again. If problem persists you will need a new fuser unit.

What to do:

Machine Error: 7A

Error Code:

Main motor error: The main motor drives all the main components of the printer section of the Fax machine. A problem has been with the timing of the main motor drive.

Explanation:

Switch the fax machine off and back on again. If problem persists the main motor may need replacing.

What to do:

Machine Error: 7D

Error Code:

Drum unit error: The Fax machine prints using a drum unit. The drum unit is supplied with a high voltage and a leakage is being detected.

Explanation:

Replace drum unit. If error persists the printer unit will need cleaning out and the contacts checked.

What to do:

Machine Error: 82

Error Code:

Paper feed error: The Fax machine is not picking the paper up from the paper tray.

Explanation:

Check the quality of the paper and reseat it in the paper tray. If error persists the pick-up rollers or solenoid may need replacing.

What to do:

Machine Error: 84

Error Code:

Paper jam error: The Fax machine has detected paper jammed in the paper path.

Explanation:

Remove the drum unit and look for paper in the paper path. Remove any jammed paper carefully so as not to tear it. If error persists, an engineer will be required to locate the cause.

What to do:

Machine Error: A2

Error Code:

Sending document error: The Fax machine has detected a problem with a document you are trying to send.The document appears to be too long to be scanned.

Explanation:

Check the send paper path for debris and remove anything that may be stopping the document from travelling smoothly. If error persists the document feed rollers or separation pad may need replacing.

What to do:

Machine Error: A3

Error Code:

Sending document detect error: A document has been placed on the Fax machine to be sent but the machine has not recognised that it is there.

Explanation:

Reseat the document on the feeder and see if it is now recognised. If it is not then the paper sensor may be faulty.

What to do:

Machine Error: A9

Error Code:

Scanning error: This is a problem with the unit that reads the out-going information

Explanation:

Switch the fax machine off and back on again. If error persists the scanner unit will need replacing.

What to do:

Machine Error: D5

Error Code:

Communication error: The Fax machine is detecting an error while trying to send or receive a document.

Explanation:

Check that the machine is connected to a telephone line and that the line is live. If error persists the modem in the fax machine may have gone faulty.

What to do:

Recent Customer Enquiries

Kai asked:


First, Machine Error: 78 then 76.

Brother Fax Machine Repairs

Q. How much will my Brother FAX-8350P fax machine repair cost?

A. To find out how much it will cost to repair your Brother {model} enter your postcode into our price finder. This will give you your basic repair price plus options to include all parts and add 12 months all inclusive maintenance.

Q. What does the basic fax repair include?

A. Our basic fax repair covers your engineer call out to your home or work and includes all labour; even if a return visit is needed. Parts aren’t included in our basic repair and are instead charged for separately. If you would like to include all parts for a fixed price you can choose this option.

Q. If I choose to include all parts for a fixed price does this cover everything?

A. The fixed price covers any parts needed to repair your FAX-8350P fax excluding consumables. Consumables are items that you are expected to replace in the normal course of using your fax, for example: toners, drums and inks. We will provide all other items, including feed rollers, within the fixed price.

Q. Will my engineer be local?

A. Quite possibly. We have experienced Brother fax engineers within one hour’s travel of most places throughout the UK.

Q. Is the repair guaranteed? What happens if my Brother FAX-8350P has the same fault again?

A. Yes, your FAX-8350P fax repair comes with a 30 day guarantee. Should the same fault reoccur within this time we will provide you with a call out completely free of charge.

Q. Could it be more cost effective to replace my Brother FAX-8350P than repair it?

A. Yes it could be which is why we provide a fixed price Brother fax repair service. We want you to make an informed decision, where you can take into account the value of the toners in your existing fax machine and our repair compared with the purchase and installation price of a new machine.

Brother fax maintenance agreement servicing

Q. Do I have truly unlimited call-outs?

A. Yes you do. We’re confident that our Brother FAX-8350P fax service standards mean that your fax will run smoothly between visits, but if it does have a problem we’re always here to help.

Q. All non-consumable parts are included, what does this mean?

A. Your Brother FAX-8350P has parts that normally need replacing during its use, such as: toners, drums and inks - these are all consumable parts. Non-consumable parts essentially cover everything else, such as: circuit boards and power supplies. We will provide your fax machine with all non-consumable parts, completely free of charge, including feed rollers.

Q. Can I take out a maintenance contract if my Brother FAX-8350P isn’t working?

A. We need to repair your fax machine to bring it up to fully working condition before we can offer you a maintenance agreement. However, if we have repaired your fax machine we’re happy to provide a discount compared to our normal maintenance agreement price.

Q. What happens if I replace my Brother FAX-8350P with a new fax machine?

A. If you replace your fax machine with a similar model from us then we’ll transfer and extend the standard warranty with your remaining Brother maintenance contract balance.

If you have any other questions then please contact us.

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